Overview

If a Cloud hosting or email package was cancelled or deleted from your account, it cannot be automatically restored through self-service dashboard controls.

Reactivating the service and retrieving any associated mailboxes or account data requires manual intervention by our systems team to verify whether the underlying data is still retrievable.

How to Request Package Reactivation

To restore or reactivate a deleted or cancelled Cloud package:

1. Do not attempt to purchase a duplicate package over the existing domain setup, as this may overwrite backup retention paths.

2. Contact a Live Support Agent as soon as possible.