If you’re experiencing issues with your email, please go through the following troubleshooting steps. These steps will help identify common problems and ensure your email is set up correctly!

1. Check if your email is hosted with Internic.ca

Your email must be hosted with Internic.ca for us to assist you. To confirm:

• Log in to your Internic.ca account.

• Navigate to My Subscriptions and check if you have an email package with us.

• If your email is hosted elsewhere, you’ll need to contact your email provider for assistance.

2. Verify that your domain and email package are active

• Go to My Subscriptions and check the status of your domain and email package.

• If either is expired, you will need to renew them to restore functionality.

• If your domain is expired, your email may not work properly until it is recovered.

3. Check that your DNS is resolving correctly

• Your domain's DNS settings must be correctly configured for email to function.

• You are able to use external tools like DNS Checker or MXToolbox to verify that your domain's MX records are pointing to Internic.ca.

• If your DNS settings are incorrect, update them in your Advanced DNS Settings. If the Nameserver Information uses Third Party Hosting, please contact your DNS provider.

How do I find the Advanced DNS Manager

4. Ensure your password is correct

• If you're unable to log in, double-check that you’re using the correct email and password.
  Cloud Email Webmail: mail.internic.ca
  Plesk Login Webmail: webmail.yourdomainhere.ca, For example webmail.interniclovesanimals.ca

• Try resetting your email password
  How to Change Cloud Email Password
  How to Change Plesk Email Password

• Please note: If you recently updated your password, ensure all your devices have the new password to avoid login issues.

5. Ensure your server settings are correct

• Please visit our Email Setup Assistant to confirm your Server Settings

If you are experiencing issues or have any questions, please feel free to contact our support team at service@internic.ca live chat (8am - 10pm EST), or phone 1-866-642-1232 (9am - 5pm EST).