If you can send emails from your Plesk Hosting email account but are not receiving incoming messages, first check whether the missing emails are available in Webmail.

Check Your Plesk Webmail

1. Open your web browser.
2. In the address bar, enter webmail. followed by your domain name.

For example, if your domain is example.com, enter:

webmail.example.com

3. Sign in using the email address that is not receiving emails.
4. Enter the password for that email address.
5. Check your Inbox and Spam/Junk folders for the missing messages.

If the Emails Appear in Webmail

If the missing emails appear in Webmail but are not appearing in Outlook, Apple Mail, your phone, or another email application, the issue may be related to the incoming email settings configured in your email application.

Check that your email application is configured with the correct incoming email settings.

If the Emails Are Also Missing From Webmail

If the emails are not appearing in Webmail, check that your domain has the correct MX records configured in its DNS for your Plesk Hosting email service.

If the MX records are correct and you're still unable to receive emails, please contact our Support team for assistance.