Overview

If the domain search bar inside the Products section of your account dashboard is unresponsive, fails to load results, or will not let you filter your domain list, the issue is typically caused by cached browser data or conflicting browser extensions.

You can resolve this quickly on your own by switching to an Incognito or Private browsing window. If the search bar remains unresponsive across browsers, a Live Support Agent can assist you in locating your domain or reporting a technical issue.

Self-Service Troubleshooting Steps

Step 1: Open an Incognito or Private Browser Window

Opening a private session bypasses stored cookies, cached scripts, and most third-party browser extensions (such as ad blockers) that can interfere with dashboard search bars:

• Google Chrome: Click the three dots in the top-right corner and select New Incognito Window (or press Ctrl + Shift + N on Windows / Cmd + Shift + N on Mac).

• Safari: Click File in the top menu bar and select New Private Window (or press Cmd + Shift + N).

• Microsoft Edge / Firefox: Click the menu icon in the top-right corner and select New InPrivate Window or New Private Window (or press Ctrl + Shift + P / Cmd + Shift + P).

Once in the private window:

1. Log back into your account portal.

2. Navigate to the Products section.

3. Try searching for your domain in the search bar again.

Step 2: Clear Cache or Try an Alternative Browser (Optional)

If the search bar works properly in Incognito/Private mode, your regular browser has outdated cached data:

• Clear your browser's cache and cookies for the site, or temporarily disable ad-blocking/script-blocking extensions while managing your account.

When to Contact Live Support

• You tested the Products search bar in an Incognito or Private browser window, and the search bar still does not work.

• You have a large domain portfolio and need an agent to help locate or manage a specific domain while the search tool is experiencing issues.

• You receive a specific error message when attempting to load your Products page.