Overview

All web hosting packages include a 30-day money-back guarantee. This allows you to purchase a hosting package, set up your website, explore the dashboard features, and test performance with zero risk for your first 30 days.

If you decide the package does not fit your needs within this 30-day window from the purchase date, you can cancel the package directly in your account and contact support to receive a full refund.

Self-Service Steps to Test & Cancel Your Hosting

You can purchase any plan to begin testing immediately. If you decide not to keep the service within the first 30 days, complete the cancellation directly in your dashboard:

Step 1: Cancel the Hosting Package

1. Log into your account.

2. Click on Products in the top navigation bar.

3. Select Hosting from the menu.

4. Locate the hosting package you want to remove.

5. Click the Action drop-down menu beside the package.

6. Select Cancel Package and confirm the cancellation prompt.

Step 2: Request Your Refund

Cancelling the package in your dashboard disables the service, but refund processing requires agent confirmation to return the funds to your original payment method.

Once you have cancelled the package on your end:

1. Connect with a Live Support Agent.

2. Let them know you cancelled your hosting package within its initial 30-day window and wish to receive your refund.

3. The agent will verify the cancellation and issue your refund.

When to Contact Live Support

• Processing Your 30-Day Refund: Always contact a live agent immediately after cancelling your package to finalize your refund.

• Missing Cancel Option: Contact support if the Cancel Package option is missing from the Action menu.