If your webmail is loading slowly, timing out, or frequently logging you out, try the following troubleshooting steps.

Check Your Internet Connection

If other websites or online services are also loading slowly, the issue may be related to your internet connection.

If you're using a mobile device, try turning off Wi-Fi and accessing webmail using your mobile data connection to see if performance improves.

Try a Private or Incognito Window

A private or incognito window can help determine whether your browser's stored data or extensions are affecting webmail.

• Google Chrome: Select the three-dot menu, then New Incognito Window.
• Microsoft Edge: Select the three-dot menu, then New InPrivate Window.
• Firefox: Select the menu button, then New Private Window.
• Safari: Select File, then New Private Window.

Log in to webmail again from the private window and check whether performance improves.

Check Your Mailbox

If your mailbox contains a large amount of email data, webmail may take longer to load or display messages.

Try opening different email folders to determine whether the issue affects your entire mailbox or only a specific folder.

Are You Using Our Classic Webmail Server?

If you access your email using:

webmail.internic.ca

your email is hosted on our classic email server.

We recommend migrating to our newer, faster email servers for improved performance. To request a migration, please email move@internic.ca.

Still Having Issues?

If your webmail continues to load very slowly, times out, or repeatedly logs you out, please contact our Live Support team so we can investigate further.