To create a user account:

Step 1:

Log in to your Internic account, then select "Products" in the top-left corner. In the top toolbar, you will see “Hosting”. Please select this. 

Step 2:

Click on the button displaying "Control Panel". This will open the Plesk Hosting OS in a new tab.

Step 3:

On the left side menu, select "Users".

Step 4: 

Select "Create User Account". 

Step 5:

Specify the following:

• Contact name.
• Email address (optional) The email address will be used as a user name for logging in to Plesk, unless you specify another name in the Username box. To create an email address for the user, type the desired left part of the address which goes before the @ sign, and, if you have a number of domains on your account, select the domain name under which the email address should be created. 
• External email address (optional). Specify an email that will be used to reset the password if the user loses access to their primary email address.
• User role. Select the required user role from the menu.
• Access to subscriptions. Allow a user to access only a specified subscription. The All value grants them access to all subscriptions within your customer account. Please note: you can only provide a user access to the primary domain subscription or all subscriptions on the hosting panel.
• Username. The user name for access to Plesk.
• Password. The password for access to Plesk.

Only active users can access Plesk. To make the user account active right after its creation, keep the User is active checkbox selected.

If you specified an external email address, you can also make the user account inactive until the user confirms the account. To do so, select the Activate account by email checkbox. The user will then receive the activation email in the external email address.

Step 6:

Click "OK" to save changes and finish creating user.

To change user account properties:

Step 1:

On the left side menu, select "Users".

Step 2:

Click directly on the user/contact name.

You will be presented with a list of permissions. Select the edit button to change any necessary permissions.

• For every permission, select either “Granted” or “Denied”.
• For every permission you mark as “Granted”, additional users assigned this role will be able to perform a number of particular operations. 

Here is a complete list of available permissions and their descriptions:

• Manage users and roles. This permission gives the ability to manage additional users and user roles. Note that additional users who are granted this permission will be able to edit their own user account, including changing their user role.
• Create and manage sites. This permission gives the ability to create domains and subdomains, and also to manage a limited number of web hosting settings.
• Configure log rotation. This permission gives the ability to configure the log rotation settings.
• Configure spam filter. This permission gives the ability to manage the SpamAssassin settings for all mailboxes. Note that this permission will do nothing unless the Create and manage mail accounts permission is included in the role as well.
• Configure antivirus. This permission gives the ability to manage the antivirus settings for all mailboxes. Note that this permission will do nothing unless the Create and manage mail accounts permission is included in the role as well.
• Create and manage databases. This permission gives the ability to create and manage databases and database users, as well as export and import database dumps.
• Configure and perform data backup and restoration. This permission gives the ability to back up and restore the configuration and content of subscriptions to which the user has access.
• View statistics. This permission gives the ability to see Plesk statistics and web statistics.
• Install and manage applications. This permission gives the ability to install and manage web applications.
• Design sites in Presence Builder. This permission gives the ability to design sites with the help of the Presence Builder tool.
• Upload and manage files. This permission gives the ability to upload and manage files using the File Manager.
• Create and manage additional FTP accounts. This permission gives the ability to create additional FTP users.
• Manage DNS settings. This permission gives the ability to manage DNS settings.
• Create and manage mail accounts. This permission gives the ability to create and manage mail accounts.
• Create and manage mailing lists. This permission gives the ability to create and manage mailing lists. Note that this permission will do nothing unless the Create and manage mail accounts permission is included in the role as well.

Step 3:

Make the required changes and click OK.

If you are experiencing issues or have any questions, please feel free to contact our support team at service@internic.ca live chat (8am - 10pm EST), or phone 1-866-642-1232 (9am - 5pm EST).