When managing a website hosted on Plesk, you may occasionally encounter a white page or a PHP error message that looks similar to this:
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /var/www/vhosts/...What Does This Error Mean?
PHP applications (such as WordPress, Joomla, or custom scripts) are assigned a specific memory limit (e.g.,
128M or 134217728 bytes) to execute scripts on the server.When a plugin, theme update, complex database query, or resource-heavy script attempts to use more memory than the allocated limit, PHP safely halts execution to protect overall server stability—resulting in the "Allowed memory size exhausted" error.
How to Resolve This Issue
Because websites reside on a shared hosting environment, memory directives cannot be modified directly within the Plesk control panel. This administrative setting ensures optimal performance and prevents server resource depletion for all hosted accounts.
If your website is displaying this error, our Support Team will need to update your account's memory limit on the server level.
Information to Provide to Support
When reaching out to our team, please provide the following details so we can update your configuration promptly:
- Domain Name (e.g.,
example.ca) - Server Name (e.g.,
canada2.internic.ca) - The Exact Error Message appearing on your website
How to Contact Support
Our technical support team is available to adjust your memory allocations and get your website running smoothly:
- Live Chat & Phone: Visit Internic.ca to start a live chat session or find our current phone support numbers.
- Email Support: Send a message directly to service@internic.ca.
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