If you're unable to save your updated nameservers or receive an error such as “Cannot update with DNS restrictions present,” there may be a restriction on the domain or the nameservers may not meet the domain registry's requirements.

Possible causes include:

• Your domain may have Client Update Prohibited status.
• Some domain extensions, such as .CA, have specific nameserver requirements, including requirements related to nameserver IP addresses.
• Your domain may be associated with a legacy hosting service that restricts nameserver changes.
• Other domain or registry-level restrictions may prevent the nameservers from being updated.

What to Do

1. Take a screenshot of the error message.
2. Contact Live Support and include the screenshot.
3. Our Support team can review the domain and determine what is preventing the nameserver change.

Note: Nameserver requirements and restrictions can vary by domain extension and domain configuration. The exact cause will depend on your domain.